When will I receive my tickets?

Your E-tickets will be sent out to you two weeks before you’re due to visit us.

If you have selected to receive your Golden Tickets via post, available during checkout, these should arrive with you 1 week before your event. In the unfortunate event that they don’t arrive you will be able to collect them from Customer Services on the day.

THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s24) THE POLAR EXPRESS™ Train Ride at Spa Valley Railway is licensed by Railevents International and is operated and managed by PNP Events Ltd, Registered in England and Wales. Company Number 11056091. VAT Number 320329051, on behalf of Spa Valley Railway

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