Covid-19 Statement - THE POLAR EXPRESS™ Train Ride Spa Valley

Covid-19 Statement

Updated August 2021 Next review date: October 2021 We will be implementing all required Covid-19 safety procedures in line with the most up to date Government guidance and regulations. We will update guests of changes to travelling conditions as soon as is practicable after any announcements are made. During the event, we will be following the most up to date Government guidelines that relate to us. As circumstances are changing regularly, no final decisions have been made at this time. In the unfortunate event the train is unable to operate because of government instructions, you will be notified as soon as possible and your trip will be rescheduled for as soon as we are able to run. We reserve the right to alter the experience times to allow us to work with any mandatory or advised guidelines. This maybe up-to 1 hour either way to allow us to manage social distancing or cleaning requirements. Should the event not being able to be run at all, the rescheduled date not being suitable, or government restrictions imposed, a refund will be offered or a transfer to next year at 2021 pricing plus a 10% off voucher for our shop. In these circumstances refunds may take up to 90 days to process and booking fees and insurance will not be refunded. We will be operating within Government restrictions. We will not refund if you chose not to travel due to personal choice. Booking fees and insurance not refundable in any case. In line with other public transport, current guidance is that masks should be worn on trains by over guests over the age of 11 who are not eating and drinking. We will continuously review the guidance throughout the year. Currently, we are not releasing 100% of tickets. This allows us to allocate seats and ensure that different parties are not sharing tables at this time. This may change if restrictions change. Linked orders may share tables. You can purchase Ticket Protection for your tickets covering:
  • Confirmed infection resulting in the Ticket Holder(s) inability to attend the Event if the Event has not been Cancelled
  • Death of you or a Dependant from the virus
  • The inability of the Ticket Holder(s) to attend an Event due to a government-mandated travel ban in your home region/country being implemented after you purchased the ticket(s) preventing the Ticket Holder(s) attending the Venue.
Full details of the Ticket Protection coverage can be found here: Ticket Protection is provided by a third party company Secure My Booking and their Terms and Conditions are final. Ticket Protection can only be purchased when making a booking. It can not be added retrospectively.
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