Refund & Cancellation Policy - THE POLAR EXPRESS™ Train Ride Spa Valley

Refund & Cancellation Policy

What is the cancellation / refund policy?

Unfortunately due to the popularity of THE POLAR EXPRESS™ Train Ride event we are unable to offer any cancellations, refunds, or reschedules therefore please be sure you can attend on the dates/times selected when you book. The train can depart in rain and snow. In the unfortunate event the train is unable to operate, you will be notified as soon as possible and given a complete refund or the opportunity to reschedule.

As the event takes place in winter, please plan appropriately for the road conditions. Remember this is England and the weather can vary dramatically; however this event is not affected by the weather and will run no matter the weather conditions even in rain and snow.The Spa Valley Railway and PNP Events is not liable for any road closures or delays.

You are only liable for a refund should We fail to to run the event. There will be NO refunds for guests arriving late due to but not limited to, poor weather, vehicle breakdowns, public transport, acts of God and anything covered in the Events Outside Our Control.

There is a £10 fee for any changes to the order (including but not limited to Name, Address, Date, Time etc).

If you sell your tickets the £10 admin charge needs to be paid by you to change the name and address.

There will be NO changes to any tickets after 30th September.

If you decide to cancel your order for any reason the following charges apply. We will take extenuating circumstances into account.

Before 31st August – £10 charge

Between 1st September – 30th September – 25% charge

There will be NO changes to any tickets after 30th September.


What if the weather is bad and travel will be difficult?

As the event takes place in December please do prepare for wintry road conditions, remember this is England, weather can vary dramatically, however this event will run in all weather conditions even in rain and snow. No refunds will be given if you can’t get to us and the train runs as advertised.  

The Spa Valley Railway and PNP Events are not responsible for the winter weather or your transport arrangements to us or any road closures or delays or cancellations on your journey to us. Please leave plenty of time to travel safely to us.  

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