Contact Us

Please see our FAQs BEFORE contacting us by clicking here.

Our elves aim to respond to all enquiries within 3 working days. Our normal office hours are Monday to Friday, 10am to 4pm.

Please check spam/junk boxes for replies as sometimes our elf mail will arrive in there instead of your inbox.

Tickets for 2024 will go on sale early next year. We do not have a date set at this time. You can sign up for notification here: https://spavalleythepolarexpressride.com/newsletter

How can we help?*
- I don’t have my e-tickets or check-in ticket.
- I need to update my parking registration number
- Other
You can now get your e-tickets sent to you or a different email address

E-tickets will arrive 6 days before your event date. If you haven’t received these or need them sent to another address please do the following:
- Login in to your account by clicking here.
- Click My Tickets
- Click View or your order number
- Scroll down to send my tickets and follow the instructions
You can now update your registration numbers online
- Login in to your account by clicking here.
- Click My Tickets
- Click View or your order number
- Scroll down to car parking and follow the instructions
Your Name*
First Last
Email
Have you already ordered with us?*
- Yes
- No
What is your order number?*

Your order number should start with SPA-
Phone number on your order*
We use your phone number to help find your details in our system / to contact you regarding your enquiry only.
Your Enquiry*
Consent*
I agree to you using my details to process my enquiry and contact me regarding this.
Your details here will not be used for any marketing purposes.
Name
This field is for validation purposes and should be left unchanged.

You can now get your e-tickets sent to you or a different email address