GUESTS WITH ADDITIONAL NEEDS

A little background

We wish for everyone to feel welcome when visiting our experience at the Spa Valley Railway and want to make you aware of the following.

Santa and The Conductor on the train at The Polar Express Train ride

Large Crowds

Many guests visit us at once, around 500-1000 at a time this can mean areas can become crowded. We would recommend guests who struggle with crowds hold towards the back of the waiting area and when on the platform again hold back allowing the crowds to move forward. You may find it easier to board the train once others already have. Each carriage when on the train holds up to 64 people at any one time. Also you may be sharing tables with another family. Due to the small size of the site we are unable to offer quiet areas.

Loud Noises

Our experience involves music, actors with microphones a large train and large crowds, all which can, of course, produce loud sounds . For those with difficulties with loud noises, guests have found it helpful to bring ear defenders with them for the elements of the show / experience. Due to the small size of the site we are unable to offer quiet areas.

chef on board the polar express train ride

Flashing Lights

There are flashing lights on board the train and around the site, however they will not strobe.

Walking

For guests with difficulties walking, we do try to accommodate you as best as possible whilst also having restrictions of running the event at a heritage railway. We do have space onboard for guests in wheelchairs. These spaces can be located in Door "D".

The Conductor on board The Polar Express at Wensleydale Railway

Carer's Discounts

If you are in receipt of the highest rate of Disability Living Allowance (DLA), ADP, CDP, or enhanced rate Personal Independence Payment (PIP) benefit or you have an access card with a +1 shown, we offer a 50% discount on the carer’s ticket. Please contact our Customer Service elves with your booking number and proof of entitlement. Our elves will then refund you 50% of 1 ticket minus the compulsory £3 booking fee.

We currently do not offer blue light, military or any other form of discount.