GUESTS WITH ADDITIONAL NEEDS

A little background

We wish for everyone to feel welcome when visiting our experience at the Spa Valley Railway and want to make you aware of the following.

conductor with lantern at the polar express train ride

Large Crowds

Many guests visit us at once, around 500-1000 at a time this can mean areas can become crowded. We would recommend guests who struggle with crowds to head towards the back of the waiting area and when on the platform hold back allowing the crowds to move forward. You may find it easier to board the train once everyone has found their seats.

Each carriage when on the train holds up to 64 people at any one time. Also you may be sharing tables with another family. Due to the small size of the site we are unable to offer quiet areas.

Loud Noises

Our experience involves music, actors with microphones a large train and large crowds, all which can, of course, produce loud sounds . For those with difficulties with loud noises, guests have found it helpful to bring ear defenders with them for the elements of the show / experience. Due to the small size of the site we are unable to offer quiet areas.

chef with cups at the polar express train ride

Flashing Lights

There are flashing lights both on board the train and around the site as part of the experience. However, please be assured that none of these lights are strobe lighting, and they are designed to be gentle and festive throughout the event.

Walking

For guests with difficulties walking, we do try to accommodate you as best as possible whilst also having restrictions of running the event at a heritage railway. We do have space onboard for guests in wheelchairs.

conductor at the polar express train ride

Carer's Discounts

We are happy to offer a discount for a carer ticket to passengers who need an extra carer with them in order to enjoy the experience. If you are in receipt of the highest rate of Disability Living Allowance (DLA), ADP, CDP, or enhanced rate Personal Independence Payment (PIP) benefit or you have an access card with a +1 shown, we offer a 50% discount on the carer’s ticket.

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