Guests with additional needs - THE POLAR EXPRESS™ Train Ride Spa Valley

Guests with additional needs

A little background

We wish for everyone to feel welcome when visiting our experience at the Wensleydale Railway and want to make you aware of the following.

Large crowds

Many guests visit us at once, around 500-1000 at a time this can mean areas can become crowded. We would recommend guests who struggle with crowds hold towards the back of the waiting area and when on the platform again hold back allowing the crowds to move forward. You may find it easier to board the train once others already have. Each carriage when on the train holds between 64 and 72 people at any one time. 

Loud Noises

Our experience involves music, actors with microphones a large train and large crowds, all which can, of course, produce loud sounds . For those with difficulties with loud noises, guests have found it helpful to bring ear defenders with them for the elements of the show / experience. 

Flashing Lights

There are flashing lights on board the train and outside however they will not strobe. 


For guests with difficulties walking, we do try to accommodate you as best as possible whilst also having restrictions of running the event at a heritage railway. Unfortunately due to the design of our heritage coaches we are unable to accommodate wheelchairs. 


Are there disabled toilets available? 

Yes, we have toilets available for our disabled guests. Should you wish to use the facilities please ask a member of staff who will be happy to guide you to them. 

Can wheelchair users board the train whilst in their wheelchair? 

We are happy to announce we are able to accommodate guests with a wheelchair on each train. Please see the second coach, door D, when booking tickets or contact customer services.

Is there any parking for guests with disabilities? 

There are many public car parks near the railway many with disabled parking spaces.

Book tickets to the Polar Express
Book Now
Groups can buy online! Please click the link below.
Group Information Close
Here to help...

Here are some FAQs that may help you.

More FAQs
Contact Us
Contact Support

Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use the method above.

In order to provide you with the best experience possible we have to use cookies to track your basket contents etc. By continuing you are agreeing to allow us to do this.

Privacy Policy